Peachtree Phone Support is Spendy
August 12, 2008
First, the crazy screen shot – check out the service category 
LOLZ. Wonder how long the hold time is for "*Coming Soon*" category of support? Silly web-programmers
Now for the sticker-shock price per minute:
Fees:
For those of you playing the home game, that’s $5 per minute, or $300/hour. Not exactly chicken feed.
Initial Impressions:
1) A few mis-transferred calls, finally got in the right queue. Robot voicemail auto attendant asks for customer ID and then prompts for credit card number, but doesn’t give you enough time to type all the digits in. Prompts a second time – again, too short. Human attendant was actually nice.
2) Reached tech support – hold time was minimal (under 90 seconds). I was initially concerned with the thick accent on the other end of the phone, fearing that I was talking to a script zombie. But I was pleasantly surprised that the Peachtree tech actually did have a brain. He was articulate, thorough, and found a resolution for us when the (lousy) Peachtree KB site, Google & E-E came up blanks (and no error codes in the event logs).
3) Satisfaction – The tech did all this support by phone, and at one point requested that about 5 screen shots be emailed to him, which quickly led to the ‘ah-hah’ moment. Several minutes later, back in business.
Verdict:
Expensive. But valuable. The tech resolved the issue without stumbling, faking it or sending us down dead ends that had nothing to do with the real issue. And considering that ‘payroll waits for no man’, every minute counts on a payday.
Client = happy. Day = saved. Employees = paid.
Props:
1.5 thumbs-up. I would have gone w/ 2 thumbs up, but the $5/minute stings. Still, "nice job Sage Software / Peachtree tech", spend that hard-earned money well!
Posted in Crazy Screen Shots, Helpdesk
![Tim Barrett [SBS-MVP] - Louisville, Kentucky USA](/images/tim_barrett.jpg)
RSS Feed - Subscribe today!
November 3rd, 2011 at 10:47 pm
Informative and precise…
Its hard to find informative and precise information but here I found…
November 14th, 2011 at 3:18 am
abjuring…
This solo hd of headset timbre and its appearance style are very alike again, very thin. beats solo hd voice very open seem a bit too thin, Fabulous Monster Limited Edition GOLD low frequency partial hard, descend not beautiful but speed feeling good. …
November 16th, 2011 at 7:07 am
Beta invites…
[..] free beta invites for all of your favorite communities, programs, games etc. [..]…
November 16th, 2011 at 11:28 am
Looking around…
I like to surf around the internet, regularly I will go to Digg and read and check stuff out…
November 16th, 2011 at 11:53 am
Wikia…
Wika linked to this website…
November 17th, 2011 at 11:32 pm
abomasa…
Well done, Thomas. Congratulations!…
November 18th, 2011 at 7:07 am
Dreary Day…
It was a dreary day here yesterday, so I just took to messing around online and found…
November 18th, 2011 at 8:19 am
Digg…
While checking out DIGG yesterday I noticed this…
November 18th, 2011 at 9:14 am
Just Browsing…
While I was surfing yesterday I noticed a excellent article concerning…
November 19th, 2011 at 1:03 pm
Recommeneded websites……
I saw this really great post today….
November 21st, 2011 at 7:30 am
Wikia…
Wika linked to this place…
November 21st, 2011 at 12:51 pm
Buy Website Backlinks…
SEO Service Experts….
November 21st, 2011 at 3:30 pm
student offers…
I like to browse in various places on the online world, regularly I will just go to Digg and read and check stuff out…
November 21st, 2011 at 4:11 pm
psychic medium…
I like to look in various places on the online world, regularly I will just go to Stumble Upon and follow thru…
November 21st, 2011 at 6:10 pm
Anti Aging…
It was a dreary day here yesterday, so I just took to messing around on the internet and found…
November 22nd, 2011 at 7:02 am
Wika linked to this {site|website|place}…
I was reading the news and I saw this really interesting topic…
November 22nd, 2011 at 7:09 am
Informative and precise…
Its difficult to find informative and accurate information but here I found…
November 22nd, 2011 at 9:43 am
Wikia…
Wika linked to this website…
November 22nd, 2011 at 1:36 pm
Come visit Edmonton Homes For Sale!…
At our site is your guide to all Edmonton houses for sale. You will find useful Edmonton real estate information, and all Edmonton MLS property listings….
November 23rd, 2011 at 1:11 am
All Natural Swimming Pools…
[...]listed here you will see the website link to numerous website pages that we reckon you need to have a look at[...]…
November 23rd, 2011 at 6:27 am
Thank you!…
I just love the way you run this blog. Regards -m…
November 23rd, 2011 at 11:02 pm
Just Looking…
When I was surfing today I noticed a great article concerning…
November 24th, 2011 at 1:43 am
Bing results…
While searching Bing I found this page in the search results and I didn’t think it match…
November 24th, 2011 at 6:36 am
Yahoo results…
While browsing Yahoo I found this page in the results and I didn’t think it fit…
November 24th, 2011 at 9:25 am
Thank you!…
I just love the way you run this blog. Regards -m…
November 24th, 2011 at 9:33 am
Tumblr article…
I saw someone writing about this on Tumblr and it linked to…
November 24th, 2011 at 9:52 am
Thank you!…
I just love the way you run this blog. Regards -m…
November 24th, 2011 at 11:26 am
Buy Gold Online!…
To buy gold online requires some forethought and a little bit of homework….
November 24th, 2011 at 1:03 pm
Just Browsing…
While I was surfing today I noticed a excellent post about…
November 24th, 2011 at 2:14 pm
Buy Gold Online!…
To buy gold online requires some forethought and a little bit of homework….
November 25th, 2011 at 12:53 am
Tumblr…
Tumblr linked to this website…
November 25th, 2011 at 1:27 am
Looking around…
I love to browse in various places on the web, often I will go to Digg and follow thru…
November 25th, 2011 at 5:29 am
Weebly article…
I saw someone writing about this on Weebly and it linked to…
November 25th, 2011 at 6:01 am
News…
I was reading the Yahoo news and I saw this really cool info…
November 25th, 2011 at 10:46 am
Dreary Day…
It was a dreary day here yesterday, so I just took to piddeling around online and realized…
November 26th, 2011 at 8:35 am
Yahoo News…
When checking out Yahoo News yesterday I found this…
November 26th, 2011 at 2:39 pm
News info…
I was reading the news and I saw this really cool information…
November 27th, 2011 at 4:49 am
Thanks!…
Thanks for all your insight. This site has been really helpful to me….
November 27th, 2011 at 8:35 am
Hard Day…
It was a hard day here yesterday, so I just took to piddeling around online and found…
November 28th, 2011 at 3:34 am
Tumblr article…
I saw a writer talking about this on Tumblr and it linked to…
November 28th, 2011 at 11:15 am
Looking around…
I like to browse in various places on the web, often I will just go to Digg and follow thru…
November 29th, 2011 at 4:28 am
Sources…
[...]check below, are some totally unrelated websites to ours, however, they are most trustworthy sources that we use[...]……
November 29th, 2011 at 7:27 am
Just Browsing…
While I was surfing yesterday I noticed a excellent post concerning…
November 29th, 2011 at 8:00 am
Looking around…
I like to browse in various places on the internet, regularly I will go to Stumble Upon and read and check stuff out…
November 29th, 2011 at 1:34 pm
Superb website…
[...]always a big fan of linking to bloggers that I love but don’t get a lot of link love from[...]……
November 29th, 2011 at 2:15 pm
Websites we think you should visit…
[...]although websites we backlink to below are considerably not related to ours, we feel they are actually worth a go through, so have a look[...]……
November 29th, 2011 at 7:34 pm
Links…
[...]Sites of interest we have a link to[...]……
November 30th, 2011 at 3:57 am
Weebly article…
I saw a writer writing about this on Weebly and it linked to…
November 30th, 2011 at 4:30 am
Weebly article…
I saw a writer writing about this on Weebly and it linked to…
November 30th, 2011 at 8:50 am
Bing results…
While searching Bing I discovered this page in the search results and I didn’t think it match…
November 30th, 2011 at 8:52 am
Earl Nightingale…
We can let circumstances rule us, or we can take charge and rule our lives from within….
November 30th, 2011 at 10:47 am
Yahoo News…
When checking out Yahoo News today I noticed this…
November 30th, 2011 at 2:21 pm
Rainy Day…
It was a cold day here today, so I just took to surfing around on the internet and found…
November 30th, 2011 at 8:32 pm
News…
I was reading the Yahoo news and I saw this really cool information…
November 30th, 2011 at 11:48 pm
Tumblr…
Tumblr linked to this website…
December 1st, 2011 at 5:17 am
Bing results…
While searching Bing I found this page in the search results and I didn’t think it match…
December 3rd, 2011 at 11:34 am
Bing results…
While browsing Bing I discovered this page in the search results and I didn’t think it match…
December 3rd, 2011 at 11:25 pm
Just Browsing…
While I was surfing today I saw a excellent post concerning…
December 4th, 2011 at 6:44 am
News…
I was reading the Yahoo news and I saw this really cool topic…
December 4th, 2011 at 10:45 pm
Useful and precise…
Its difficult to find really informative and precise information but here I noted…
December 5th, 2011 at 2:18 am
Yesturdays work for tomorrow – a look at some examples…
Was shown this example, via megan hardvalder on Twitter and imagine it to be extremely informative and too the point…
December 5th, 2011 at 6:49 am
It is quite hard to find good help…
I am really constantnly saying that its hard to find good honest help, but here is…
December 5th, 2011 at 6:57 am
Tumblr…
Tumblr linked to this site…
December 5th, 2011 at 8:54 am
It is quite hard to find good help…
I am really regularly proclaiming that its hard to procure quality honest help, but here is…
December 5th, 2011 at 8:22 pm
Tumblr…
Tumblr linked to this site…
December 5th, 2011 at 9:54 pm
Hard Day…
It was a hard day here today, so I just took to messing around on the internet and found…
December 6th, 2011 at 4:12 pm
Iron Man 3…
If you want to check out the latest trailer or info about the iron man 3 check it out at our site….
December 7th, 2011 at 2:16 am
Yahoo News…
When checking out Yahoo News yesterday I found this…
December 7th, 2011 at 10:58 am
Its hard to find good help…
I am constantnly saying that its difficult to get good help, but here is…
December 7th, 2011 at 5:36 pm
American Pride…
American Pride Industrial Equipment & Services / Medical Equipment & Supplies / Furniture & Carts / Adheasive Tapes / Security Seals / Chemicals….
December 7th, 2011 at 6:57 pm
News…
I was reading the Yahoo news and I saw this really interesting topic…
December 7th, 2011 at 9:40 pm
It is quite hard to find good help…
I am really forever proclaiming that its hard to get good honest help, but here is…
December 8th, 2011 at 1:03 am
News…
I was reading the Yahoo news and I saw this really interesting info…
December 8th, 2011 at 9:57 pm
Digg…
While checking out DIGG today I noticed this…
December 9th, 2011 at 12:48 am
It is quite hard to find good help…
I am really regularly proclaiming that its difficult to get quality honest help, but here is…
December 9th, 2011 at 2:05 am
Useful and precise…
Its hard to find really informative and precise info but here I noted…
December 9th, 2011 at 10:29 am
It is quite hard to find good help…
I am really regularly saying that its hard to get good honest help, but here is…
December 9th, 2011 at 6:20 pm
Become a champion in the World of Warcraft…
WoWTrailer.com has the tools you need to become a champion in World of Warcraft. Is your level 85 character ready to get the killing blow, save the tank with a critical heal, or meet the Firelord face to face? Uncover the secrets handed down by the vet…
December 9th, 2011 at 7:24 pm
Looking around…
I love to look in various places on the online world, often I will go to Stumble Upon and read and check stuff out…
December 10th, 2011 at 12:05 am
Yesturdays Arbeit für Morgen – ein Blick auf einige Beispiele…
Wurde dieses Beispiel, über gezeigt David hardvalder an linkedin und stellen Sie sich es vor um zu sein sehr informativ und auch der Punkt…
December 10th, 2011 at 2:17 am
Weebly article…
I saw a writer writing about this on Weebly and it linked to…
December 10th, 2011 at 8:32 am
Useful and precise…
Its hard to find really informative and precise information but here I found…
December 10th, 2011 at 9:29 pm
Hard Day…
It was a hard day here today, so I just took to messing around online and realized…
December 11th, 2011 at 12:12 am
Hard Day…
It was a hard day here yesterday, so I just took to messing around online and realized…
December 12th, 2011 at 8:00 am
Yahoo results…
While searching Yahoo I discovered this page in the results and I didn’t think it fit…
December 13th, 2011 at 4:07 pm
Looking around…
I love to surf in various places on the web, regularly I will just go to Stumble Upon and follow thru…
December 13th, 2011 at 5:48 pm
Boys Hairstyles…
The right boy’s hairstyles can seem difficult – and usually more difficult than girls choose their hairstyle….
December 14th, 2011 at 12:45 am
Just Looking…
When I was browsing yesterday I noticed a excellent article concerning…
December 14th, 2011 at 3:04 am
Hard Day…
It was a hard day here today, so I just took to piddeling around online and found…
December 14th, 2011 at 9:09 pm
Weebly article…
I saw a writer talking about this on Weebly and it linked to…
December 16th, 2011 at 7:41 am
Just Looking…
When I was surfing yesterday I saw a excellent article about…
December 16th, 2011 at 7:49 am
Looking around…
I love to surf around the online world, often I will go to Stumble Upon and read and check stuff out…
December 16th, 2011 at 8:30 pm
It is quite hard to find good help…
I am really forever saying that its hard to procure quality honest help, but here is…
December 16th, 2011 at 9:07 pm
Weebly article…
I saw someone writing about this on Weebly and it linked to…
December 18th, 2011 at 5:22 am
Looking around…
I love to browse around the online world, regularly I will just go to Digg and read and check stuff out…
December 18th, 2011 at 7:17 pm
Thank you…
The idea of “distributions” and “projects” doesn’t appeal very much to me, at least if I am not sure that after installing that distribution…
December 18th, 2011 at 10:28 pm
Weebly article…
I saw a writer talking about this on Weebly and it linked to…
December 19th, 2011 at 4:02 am
Bing results…
While searching Bing I found this page in the search results and I didn’t think it match…
December 20th, 2011 at 11:18 pm
Weebly article…
I saw someone writing about this on Weebly and it linked to…
December 21st, 2011 at 5:02 am
Hello…
this is really an exciting and informative stuff being published here, I may not be surprised to see the different kind of reactions from peoples as some may like it and some don’t…
December 21st, 2011 at 4:34 pm
Mobile Websites Australia…
The cutting Edge of Business success that leaves your opposition behind….
December 24th, 2011 at 12:10 pm
Hey…
You could certainly see your skills in the work you write. The sector hopes for more passionate writers such as you who aren’t afraid to say how they believe. At all times follow your heart. “What power has law where only money rules.” by Gaius Petr…
December 24th, 2011 at 7:34 pm
It is quite hard to find good help…
I am really forever proclaiming that its hard to get good honest help, but here is…
December 25th, 2011 at 7:03 am
Useful and precise…
Its quite hard to find super informative and accurate info but now I noted…
December 25th, 2011 at 11:18 pm
Weebly article…
I saw someone talking about this on Weebly and it linked to…
December 26th, 2011 at 8:50 am
Looking around…
I love to look a bit around the vast web, quite regularly I will go to Stumble Upon and read and check stuff out…
December 26th, 2011 at 11:19 pm
Yahoo News…
When reading a bit Google and Bing News just now I found this…
December 27th, 2011 at 3:14 am
Bing results…
While browsing a bit Bing and Yahoo I happily discovered this page in the search results and I do not think it match…
December 27th, 2011 at 2:35 pm
Yahoo News…
When checking out Yahoo News today I noticed this…
December 29th, 2011 at 8:16 am
Virginia Home Inspection Services…
Serving Woodbridge VA and all of Central Virginia….
December 29th, 2011 at 2:00 pm
Travail de Yesturdays pour le demain – un regard à quelques exemples…
A été montré cet exemple, par l’intermédiaire de Megan halign dessus linkedin et croyez-le pour être très instructif et trop le point…
December 30th, 2011 at 12:26 am
Hard Day…
It was quite a hard day for me today, so I decided to take to piddeling around a lot on the internet and rapidly found…
December 30th, 2011 at 1:02 am
Links……
[...]Sites of interest we have a link to[...]………
December 30th, 2011 at 6:02 am
Bing results…
While browsing Bing I found this page in the search results and I didn’t think it match…
January 4th, 2012 at 7:35 am
Map Based Hotel Search….
Bedmap helps users locate hotels using maps….
January 6th, 2012 at 6:54 am
Weebly article…
I saw a girl talking a lot about this on Tumblr and it linked right to…
January 6th, 2012 at 1:31 pm
Iron Man 3 Trailer…
I actually wanted to write a quick note to appreciate you for those remarkable facts you are giving here. My long internet research has at the end been honored with good quality ideas to go over with my co-workers. I would say that most of us website v…
January 7th, 2012 at 10:18 am
Hey…
Howdy very cool blog!! Guy .. Beautiful .. Amazing .. I’ll bookmark your web site and take the feeds also…I’m satisfied to search out numerous useful info right here within the post, we want develop more techniques on this regard, thanks for sharing….
January 7th, 2012 at 1:28 pm
Hi…
I’ll immediately grab your rss feed as I can not find your email subscription hyperlink or e-newsletter service. Do you have any? Please permit me know in order that I could subscribe. Thanks….
January 8th, 2012 at 2:12 am
Hello…
Very interesting points you have mentioned , thankyou for posting . “What the world really needs is more love and less paperwork.” by Pearl Bailey….
January 8th, 2012 at 2:57 am
Hi…
I enjoy the efforts you have put in this, thanks for all the great blog posts….
January 8th, 2012 at 12:26 pm
Hello…
I like this web site very much, Its a very nice spot to read and receive info. “I leave this rule for others when I’m dead, Be always sure you’re right–then go ahead.” by Davy Crockett….
January 8th, 2012 at 1:15 pm
Hi…
Some really nice and useful information on this website, as well I believe the pattern has got superb features….
January 8th, 2012 at 3:52 pm
Bing results…
While searching a bit Bing and Yahoo I happily discovered this page in the search results and I do not think it match…
January 8th, 2012 at 4:08 pm
Useful and precise…
Its quite hard to find super informative and precise info but now I found…
January 8th, 2012 at 6:23 pm
Hey…
Only wanna remark on few general things, The website pattern is perfect, the content is real wonderful. “We can only learn to love by loving.” by Iris Murdoch….
January 8th, 2012 at 8:58 pm
Hey…
Merely a smiling visitor here to share the love (:, btw outstanding layout. “Competition is a painful thing, but it produces great results.” by Jerry Flint….
January 9th, 2012 at 6:32 am
Bing results…
While browsing a bit Bing and Yahoo I happily discovered this page in the search results and I do not think it match…
January 9th, 2012 at 2:56 pm
Weebly article…
I saw a writer writing about this on Weebly and it linked to…
January 10th, 2012 at 12:14 am
Useful and precise…
Its quite hard to find super informative and precise info but now I found…
January 10th, 2012 at 4:34 pm
Travail de Yesturdays pour le demain – un regard à quelques exemples…
Noté cet exemple, par l’intermédiaire de Megan McCormick dessus Twitter et croyez-le pour être extrêmement instructif et trop le point…
January 11th, 2012 at 5:44 am
Just Looking…
When I was surfing a bit last wee end I noticed a good article concerning…
January 12th, 2012 at 8:28 am
Hello…
Thanks, I have just been searching for information about this subject for a while and yours is the greatest I have found out so far. However, what about the conclusion? Are you sure in regards to the supply?…
January 12th, 2012 at 9:24 pm
News…
I was reading quickly the AOL news and I saw this quite cool and new info…
January 13th, 2012 at 1:53 pm
Yesturdays work for tomorrow – a look at some examples…
Was shown this example, via megan hardvalder on Live Journal and imagine it to be extremely informative and too the point…
January 15th, 2012 at 11:34 am
Informative and precise…
Its difficult to find informative and accurate info but here I noted…
January 17th, 2012 at 2:30 am
Iron Man 3…
Thanks a lot for giving everyone an extraordinarily splendid chance to read critical reviews from this blog. It’s always so great plus stuffed with a great time for me personally and my office mates to search the blog really three times in a week to r…
January 17th, 2012 at 5:27 pm
Hi…
Real nice layout and great written content , hardly anything else we want : D….
January 19th, 2012 at 9:27 am
Hey…
I got what you intend, appreciate it for putting up.Woh I am delighted to find this website through google. “Spare no expense to make everything as economical as possible.” by Samuel Goldwyn….
January 21st, 2012 at 6:24 am
Dreary Day…
It was a dreary day here today, so I just took to piddeling around online and realized…
January 23rd, 2012 at 8:57 am
Hey…
Fantastic website. Plenty of useful information here. I’m sending it to several buddies ans also sharing in delicious. And naturally, thank you for your sweat!…
January 27th, 2012 at 2:19 pm
Lavoro per il domani – uno sguardo di Yesturdays ad alcuni esempi…
Notato appena questo esempio, via David hardvalder sopra linkedin e immaginilo per essere estremamente informativo ed ugualmente il punto…
January 28th, 2012 at 12:34 pm
Hey…
Audio began playing any time I opened this web-site, so annoying!…
February 1st, 2012 at 12:41 pm
Weebly article…
I saw a writer writing about this on Weebly and it linked to…
February 6th, 2012 at 7:28 am
Hello…
I like this site very much so much great info….
February 7th, 2012 at 1:29 pm
Hey
…
Awesome story it is surely. My girlfriend has been seeking for this tips….
February 7th, 2012 at 10:03 pm
Useful and precise…
Its hard to find really informative and precise info but here I found…
February 8th, 2012 at 11:46 am
Hey…
Some genuinely great info , Glad I detected this. “The only truly affluent are those who do not want more than they have.” by Erich Fromm….