Entries Categorized as 'Helpdesk'

Windows Black Screen Of Death (KSOD)

Date December 2, 2009

The news rags are online pointing fingers about who is to blame for the latest Windows issue nicknamed the blacK Screen Of Death (KSOD). Microsoft says it’s not a patch issue, Prevx apologized for initially blaming a patch. All I know for sure is that people want it fixed.
Oddly enough, about 10 minutes […]

Crazy Screen Shots – You’ve Got Mail

Date November 30, 2009

I think it’s about time to clean out this mailbox (no, it’s not mine):

65,944 unread items is a bit excessive, don’t you think?

Windows 7 Media Center Missing TV Signal Menu

Date October 28, 2009

I was customizing a new Windows 7 Media Center PC for a friend and I ran across an interesting problem that was driving me nuts. This brand new PC has an internal tuner card and is connected to a 10/100/1000 network with an HDHomeRun dual-tuner on the LAN as well. So with the one internal […]

Key Icon and User Roles in SBS 2008

Date April 6, 2009

From the mailbag:
“After a migration, some of the users showed up in the SBS Console with a key under their name and some didn’t. Example:

 
I can’t change RWW access for these users either – it’s grayed out:

or even…

What does that key mean and how do […]

The Return of Artie, Sort of

Date October 15, 2008

I’ve always been a big fan of a) The Adventures of Pete and Pete show (I own all the DVDs) and b) funny Microsoft videos. This morning I came across a video on the Microsoft OEM Partner Center that was pretty hilarious. And to top it off, one of the actors in the video reminded […]

Dell Raid Controller Thinks 160 GB Drive is 32 GB

Date September 12, 2008

I’m sure everybody on Earth already knows this (and I’m just exposing my ignorance about computers – again), but I’d like to share a little tech tidbit in case some Google user runs into the same issue.
First off, before anyone asks, this is a small shop – they just want to buy one more […]

Spyware - Antivirus XP 2008

Date August 14, 2008

Since some of my blog readers are end-users, and not IT pros, I wanted to pass along the following info.
The hot malware infecting machines lately seems to be "Antivirus XP 2008". It starts simply enough:
(I especially like the typo of "aviailable" - nice).
The unsuspecting user clicks […]

Peachtree Phone Support is Spendy

Date August 12, 2008

First, the crazy screen shot - check out the service category

LOLZ. Wonder how long the hold time is for "*Coming Soon*" category of support? Silly web-programmers
Now for the sticker-shock price per minute:

Fees: For those of you playing the home game, that’s $5 per minute, or $300/hour. […]

How to Insert Scanned Images into Word 2007

Date May 13, 2008

From the help desk file…
Reported Issue: Scanning pictures into Word 2003 was easy, but how do you do that in Word 2007?
Observation: Thanks to user feedback and the Microsoft Customer Experience Improvement Program, Office 2007 spanks the llama in almost every way.  However, the issue of scanner support is one area where Office 2007, quite […]

OWA Is Horked - Missing Graphics

Date March 5, 2008

From the Help Desk file…
Reported Issue: Users report Outlook Web Access (OWA) ‘looks funny’ or ‘messed up’ and is missing the graphics.  The main body says “Loading…”.
There is also no screen color, just a bunch of hyperlinked boxes with red X’s.
System: Windows Server 2003, Exchange Server 2003 with Service Pack 2
Details: Here is a […]