The news rags are online pointing fingers about who is to blame for the latest Windows issue nicknamed the blacK Screen Of Death (KSOD). Microsoft says it’s not a patch issue, Prevx apologized for initially blaming a patch. All I know for sure is that people want it fixed.
Oddly enough, about 10 minutes […]

Posted in Malware, Helpdesk No Comments »

I think it’s about time to clean out this mailbox (no, it’s not mine):

65,944 unread items is a bit excessive, don’t you think?

Posted in Humor, Crazy Screen Shots, Helpdesk No Comments »

I was customizing a new Windows 7 Media Center PC for a friend and I ran across an interesting problem that was driving me nuts. This brand new PC has an internal tuner card and is connected to a 10/100/1000 network with an HDHomeRun dual-tuner on the LAN as well. So with the one internal […]

Posted in Windows Media Center, Multimedia, RDP, Windows 7, Hyper-V, Helpdesk No Comments »

From the mailbag:
“After a migration, some of the users showed up in the SBS Console with a key under their name and some didn’t. Example:

 
I can’t change RWW access for these users either – it’s grayed out:

or even…

What does that key mean and how do […]

Posted in SBS 2008, Helpdesk 1 Comment »

I’ve always been a big fan of a) The Adventures of Pete and Pete show (I own all the DVDs) and b) funny Microsoft videos. This morning I came across a video on the Microsoft OEM Partner Center that was pretty hilarious. And to top it off, one of the actors in the video reminded […]

Posted in Helpdesk, Videos No Comments »

I’m sure everybody on Earth already knows this (and I’m just exposing my ignorance about computers – again), but I’d like to share a little tech tidbit in case some Google user runs into the same issue.
First off, before anyone asks, this is a small shop – they just want to buy one more […]

Posted in Helpdesk No Comments »

Since some of my blog readers are end-users, and not IT pros, I wanted to pass along the following info.
The hot malware infecting machines lately seems to be "Antivirus XP 2008". It starts simply enough:
(I especially like the typo of "aviailable" - nice).
The unsuspecting user clicks […]

Posted in Malware, Crazy Screen Shots, Helpdesk No Comments »

First, the crazy screen shot - check out the service category

LOLZ. Wonder how long the hold time is for "*Coming Soon*" category of support? Silly web-programmers
Now for the sticker-shock price per minute:

Fees: For those of you playing the home game, that’s $5 per minute, or $300/hour. […]

Posted in Crazy Screen Shots, Helpdesk No Comments »

From the help desk file…
Reported Issue: Scanning pictures into Word 2003 was easy, but how do you do that in Word 2007?
Observation: Thanks to user feedback and the Microsoft Customer Experience Improvement Program, Office 2007 spanks the llama in almost every way.  However, the issue of scanner support is one area where Office 2007, quite […]

Posted in Helpdesk, Office, Microsoft No Comments »

From the Help Desk file…
Reported Issue: Users report Outlook Web Access (OWA) ‘looks funny’ or ‘messed up’ and is missing the graphics.  The main body says “Loading…”.
There is also no screen color, just a bunch of hyperlinked boxes with red X’s.
System: Windows Server 2003, Exchange Server 2003 with Service Pack 2
Details: Here is a […]

Posted in Crazy Screen Shots, Helpdesk, Whitepapers, Exchange, Support No Comments »