From the help desk file… Reported Issue: Scanning pictures into Word 2003 was easy, but how do you do that in Word 2007? Observation: Thanks to user feedback and the Microsoft Customer Experience Improvement Program, Office 2007 spanks the llama in almost every way.  However, the issue of scanner support is one area where Office [...]

Posted in Helpdesk, Microsoft, Office 208154 Comments »http%3A%2F%2Fwww.nogeekleftbehind.com%2F2008%2F05%2F13%2Fhow-to-insert-scanned-images-into-word-2007%2FHow+to+Insert+Scanned+Images+into+Word+20072008-05-14+04%3A37%3A17timbarretthttp%3A%2F%2Fwww.nogeekleftbehind.com%2F2008%2F05%2F13%2Fhow-to-insert-scanned-images-into-word-2007%2F

From the Help Desk file… Reported Issue: Users report Outlook Web Access (OWA) ‘looks funny’ or ‘messed up’ and is missing the graphics.  The main body says “Loading…”. There is also no screen color, just a bunch of hyperlinked boxes with red X’s. System: Windows Server 2003, Exchange Server 2003 with Service Pack 2 Details: [...]

Posted in Crazy Screen Shots, Exchange, Helpdesk, Support, Whitepapers 186201 Comments »http%3A%2F%2Fwww.nogeekleftbehind.com%2F2008%2F03%2F05%2Fowa-is-horked-missing-graphics%2FOWA+Is+Horked+-+Missing+Graphics2008-03-06+00%3A24%3A14timbarretthttp%3A%2F%2Fwww.nogeekleftbehind.com%2F2008%2F03%2F05%2Fowa-is-horked-missing-graphics%2F

Lately we’ve seen quite a few battery backups that have been either losing communication with the server, or PowerChute Business Edition is saying that the battery is old and needs to be replaced. This APC tip today comes courtesy of Cory Rammer, MCSA: “An APC tech let me in on a little trick on how [...]

Posted in Hacks, Helpdesk 169132 Comments »http%3A%2F%2Fwww.nogeekleftbehind.com%2F2008%2F01%2F07%2Fapc-ups-serial-number-trick%2FAPC+UPS+Serial+Number+Trick2008-01-07+23%3A01%3A57timbarretthttp%3A%2F%2Fwww.nogeekleftbehind.com%2F2008%2F01%2F07%2Fapc-ups-serial-number-trick%2F

More joy from the helpdesk.  This time I’m sharing some crazy hard drive fragmentation screen shots: Sony Laptop: 750 GB drive: I’ve got some other defrag pictures lying around, but these are the screenshots I had saved in OneNote. Good defragmentation links: http://en.wikipedia.org/wiki/Defragmentation  http://www.diskeeper.com/defrag.asp  Rating 3.00 out of 5

Posted in Crazy Screen Shots, Helpdesk, Humor 167496 Comments »http%3A%2F%2Fwww.nogeekleftbehind.com%2F2008%2F01%2F04%2Fcrazy-screenshots-defrags%2FCrazy+Screenshots+-+Defrags2008-01-04+16%3A05%3A52timbarretthttp%3A%2F%2Fwww.nogeekleftbehind.com%2F2008%2F01%2F04%2Fcrazy-screenshots-defrags%2F

From the Help Desk file… Reported issue: Client can’t open an email attachment. Attachment name: MessedUp.xls (file name changed for jocularity) Details: When you try to open the attachment, Excel pops up the error message: "The file you are trying to open, ‘MessedUp.xls’, is in a different format than specified by the extension.  Verify that [...]

Posted in Helpdesk, Mac, Office 1481,446 Comments »http%3A%2F%2Fwww.nogeekleftbehind.com%2F2007%2F09%2F26%2Ferror-this-file-must-be-converted-with-binhex-40%2FError+-+This+File+Must+Be+Converted+with+BinHex+4.02007-09-26+22%3A21%3A04timbarretthttp%3A%2F%2Fwww.nogeekleftbehind.com%2F2007%2F09%2F26%2Ferror-this-file-must-be-converted-with-binhex-40%2F

From the Help Desk file… A client running SBS is having problems with large attachments bouncing.  They are using SMTP, not POP3: Each month they get a a particular inbound email from an external sender w/ a sizeable attachment Last month the attachment was 7,403 KB and it was delivered just fine This month the attachment was 7,562 [...]

Posted in Exchange, Helpdesk, Support 140771 Comments »http%3A%2F%2Fwww.nogeekleftbehind.com%2F2007%2F07%2F19%2Fmessage-is-larger-than-the-current-system-limit%2FMessage+is+Larger+Than+the+Current+System+Limit2007-07-19+23%3A00%3A29timbarretthttp%3A%2F%2Fwww.nogeekleftbehind.com%2F2007%2F07%2F19%2Fmessage-is-larger-than-the-current-system-limit%2F