Exam #: 71-260
Beta Exam Period: October 31 – November 13, 2006
Registration Opens: October 23, 2006
Test Time: 4 hours
Promotional Code: BTA620
Candidates for this exam should have at least one year of experience in the IT field. They typically work as Tier 1 to Tier 2-level phone support in a wide range of environments, including retail stores and the upper MORG or enterprise environment.
Candidates should have experience resolving issues concerning network connectivity, desktop operating systems, security, and applications. They address logon problems, perform password resets, and resolve most issues with desktop applications.
Source: Terry Stein’s newsletter