Recent SBS and WHS KB Articles – August 2011

More info and updates for your network admin pleasure.

SBS 2003

SBS 2008

SBS 2011 Standard / Essentials

WHS 2011 / Windows Storage Server Essentials 2008 R2

  • KB #2554637 – SBS 2011 Essentials, WHS 2011, WSSE 2008 R2 –

    The client-side package of Update Rollup 1 for Windows Small Business Server 2011 Essentials, for Windows Home Server 2011, and for Windows Storage Server 2008 R2 Essentials is available

  • KB #2554634 – WHS 2011 – Update Rollup 1 for Windows Home Server 2011 is available


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GFI MAX Doesn’t Detect ShadowProtect MSP

I ran into an interesting issue where our monitoring software (GFI MAX) wasn’t detecting the installation / existence of our backup software (ShadowProtect MSP Edition).


  • Windows Server 2008 R2 installation (brand new install)
  • Current GFI MAX monitoring agent (v 8.8.2)
  • ShadowProtect MSP Edition (v

As you can see from the screen shot below, ShadowProtect is actually installed and showing up in the registry, but the Agent is still failing to detect it.

GFI MAX agent insists that ShadowProtect isn't installed


Per a phone call with the good folks at GFI, the GFI Agent is looking for some specific registry keys to determine the existence of ShadowProtect. The keys are in HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\StorageCraft:

  • ShadowProtect SBS
  • ShadowProtect Server
  • ShadowProtect Desktop


The new ShadowProtect MSP version installs itself as “ShadowProtect”, so the missing “SBS / Server / Desktop” bit at the end causes the Agent to fail.


I added a new registry key…

Adding a new registry key for ShadowProtect MSP version

…called “ShadowProtect Server”…


…and it passed.

GFI MAX agent now detects ShadowProtect MSP Edition

IMPORTANT: I did NOT modify the existing ShadowProtect registry key – I just added a new one. DON’T rename the existing key.

I called the key “ShadowProtect Server” because this is Server 2008 R2. If this was SBS 2008 or 2011 I’d call the new key “ShadowProtect SBS”.


As we’ve been converting from the old ShadowProtect MSP version to the new one, that old registry key still existed (even after uninstallation).


The two events the monitoring agent is looking for in regards to ShadowProtect in the Application Log are:

  • ID 1120 – ShadowProtectSvc – Success
  • ID 1121 – ShadowProtectSvc – Failure

Also, GFI MAX will not monitor for the following:

  • ShadowProtect IT Edition
  • ShadowProtect Granular Recovery for Exchange
  • ShadowProtect ImageManager Enterprise
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